Returns Policy

01

How To Request A Return

In the unlikely event you are unhappy with your product, please email us at support@haloprintco.com with:

• The date of your purchase
• Your order number
• What you would like to return
• Why you want to return it
• A photo highlighting the fault or damage

Once we have received this email we may organise a replacement or refund for you if the order meets our user agreement and return policy. You may have to return the product back to Halo Print Co. Once received, we will organise a replacement or a refund as soon as possible.

02

What Can Be Returned

• Only items that are faulty or damaged, or that have a faulty print, may be returned.
• No returns are accepted after 14 days of receipt of purchase.
• We do not accept items that have noticeable wear or makeup stains.
• Returns must also comply with our user agreement.

Once an order has been placed online we cannot edit that order, and we cannot cancel it once it has been placed. Clients must ensure that the artwork, quantity and shipping address are correct before payment is made.

03

What We Do Not Refund

We do not refund or exchange for change of mind, errors in approved proofs, errors from non "print ready" artwork, colour shifts between RGB artwork and CMYK printing, shipping or stock delays, or if the customer chooses the wrong garment size.

Garment sizing measurements online are within +/- 2cm; anything outside of this may be considered faulty depending on the supplier. Print dimension and print placement measurements are within +/- 2cm, and anything outside of this is considered a misprint. Proof approval is important and written approval is required before we can print a job. Payment of a job constitutes approval.

A note on colour

Colour shifts between the RGB digital screen colour gamut and the CMYK printing colour gamut are not the responsibility of Halo Print Co. If you would like to achieve the most accurate colours, we recommend screen printing and providing us the exact PMS (Pantone Matching System) codes. As digital inks vary between colour gamuts, temperatures and humidity levels, and because digital images on screen can look slightly different depending on the screen, Halo Print Co. bears no responsibility for a colour shift, missed colour, or inaccurate colour due to the RGB and CMYK shift. Proofs are produced in RGB and are not a 1:1 reflection of how the garment will look once printed. This is an industry-wide issue with RGB screens, as there is no way to print in RGB. When opting for a digital print, it is important to keep this in mind if you are after 100% accuracy, as that is not possible in the digital realm of printing.

04

Online Orders & Uploaded Artwork

Halo Print Co. takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Mistakes that the client has approved after being sent a proof.
• Artwork you upload that is low quality and results in a poor print.
• A 10% difference in design printing colours and size.
• Colour shifts between the RGB (screen) and CMYK (print) colour gamuts.
• Any difference in the actual garment colours from the chosen supplier(s), for example garments not matching from supplier to supplier.
• Errors in user-selected options such as product type or size. Please use our size guide for measurements, or email us for advice.
• Garment shrinkage in the wash.
• Courier delivery timeframes.
• Incorrect print method choice.

Halo Print Co. is not responsible for checking or modifying your artwork if you do not pay for graphic design services. To make changes such as colour changes, background removal or design work, please email support@haloprintco.com or call us to discuss artwork before uploading your image to our designer.

05

Delivery & Shipping

Halo Print Co.'s standard turnaround is up to 2 weeks. This is because all items are custom printed per order. Need it faster? Choose express (5 business days) or rush (3 to 4 business days, a rush fee applies). Same day orders paid by 1pm, Monday to Friday, are ready to pick up around 4pm the same day, subject to capacity.

We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility. In that rare instance we can refund your shipping costs in full. If you order a rush express order and your location is rural, international, or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date.

We are not held responsible for any technical problems or freight carrier delays on deliveries of goods if we ship out on time (before 5:30pm on a business day). We provide tracking numbers on all purchases. Once shipped, we are not liable for any loss or damage of goods in transit from any transportation service such as Australia Post and Capital Transport. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address before the due date.

06

BYO & Supplied Garments

BYO supplied garments and apparel are supplied at the customer's risk.

While print errors are rare, please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us and will not be reimbursed. If you have concerns regarding BYO apparel, we suggest you instead choose items from our product range, as replacements can be sourced for these items in the unlikely event of an error.

07

Sold Out & Out Of Stock Items

Halo Print Co. is not responsible for items being sold out when sourcing from suppliers or manufacturers, nor for the associated delays in production due to items being out of stock.

08

Wholesale, Screen Printing & Embroidery Orders

All orders placed over the phone, by email or in person are subject to the same return procedure and to the Proof Approval Disclaimer. Proof Approval Disclaimer: verbal agreement, payment of an invoice, or emailing a reply with approval constitutes authority to proceed.

Halo Print Co. is not responsible for damages or loss of money due to suppliers being sold out. It is up to the client's discretion whether or not they have pre-sold garments that are now sold out, and/or do not have the funds to return the cancelled order to their clients. Clients are requested to check thoroughly before approving. We have taken the utmost care creating your artwork, however we are not liable for client error. Due to the production process, colours, position, size and scale are indicative only.

09

Washing Instructions

To keep your print looking its best:

• Gentle cycle
• Wash inside out
• Do not tumble dry
• Dry in shade
• Do not bleach or use harsh chemicals
• Do not iron on top of the decoration

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed. If you believe the garment was washed correctly, please send us an email following our return instructions above.

10

Get In Touch

For anything to do with a return, refund or delivery, the fastest way to reach us is by email or phone. For the full legal terms, see our Terms & Conditions.