What’s The Ordering Process?

Starting an order
Begin by filling out a short form on our "request an estimate" page, located at the top and bottom of this page. This helps us get a clear picture of your needs, ensuring each project receives the personalised attention it deserves. We believe in tailoring our services to fit your unique vision, so instead of chucking you a generic pricing list, we price jobs on a case by case basis.

Tips for a Smooth Start:

Clarify Your Vision: Think about what you really want—colors, design elements, and overall look. This clarity helps us bring your ideas to life just the way you imagine!
File Setup: Prepare your designs in high-quality formats like Vector (.SVG, .EPS, .AI) or transparent PNG @ 300dpi. This ensures the best print quality.
Mockup Creation: Create a mockup and attach it to your form. This visual aid helps us understand exactly what you're aiming for and speeds up the production process. Click Here for a quick mockup generator

Remember, we're here to make your ideas shine. If you have any questions or need guidance, feel free to reach out. 😊

What Happens Next:

Once you submit your inquiry, our team will review your form and get back to you promptly. We consider your budget and provide options tailored to your needs.

Important Notes:

Quote Adjustments: If you request additional options after receiving your quote, it might move you back to the start of the queue. Our small team works hard to respond quickly, so we prioritize clients ready to place orders.
Busy Shop Alert: As a bustling walk-in retail shop, there might be a slight delay in responding to inquiries. For urgent needs, feel free to visit us or give us a call! Just a heads-up, we don't provide quotes over the phone, so calling won't speed up the process.

What to Do Next:

After receiving your quote via our portal, you can accept and pay. Before paying, double-check all styles, sizes, and colors to ensure accuracy.
Payment Confirmation: Your payment confirms everything is correct and ready for production. Look out for our post-payment email with details like due dates and delivery requests.

Payment Details:

We require 100% payment upfront to start your order. For larger orders and corporate work, deposit options are available upon request.

Important Notes:

Pre-Quote Changes: Feel free to make changes before accepting the quote. It's much tougher once the job is in motion.
Stock Availability: Popular styles sell out quickly in Australia! Our team checks stock before quoting, but delaying payment might result in items selling out. If this happens, we'll offer the next best options.
Timely Approval: Delaying approval/payment may affect your job's due date. Double-check everything and pay promptly to ensure a smooth order process.

What to Expect:

After your quote is accepted and paid, you may receive a mock-up of your garment. You'll get an email and text with the proof.
You can approve the proof to proceed or reject it with comments for changes.

FYI:

Provided Mockups: If you've provided your own, that's fantastic! It speeds up the process. We'll send you a pre-approved proof for your records, showing size and placements.
Same-Day/Express Orders: Due to time constraints, proof approval might not be available. We'll adhere closely to the quote details to ensure your garments look amazing!

Important Notes:

Limited Changes: Proof approvals aren't for order changes. Minor tweaks like size and placement adjustments are free. Extensive changes will incur extra costs due to the work involved.
Proof Accuracy: Proofs aren’t 100% accurate and follow industry-standard placements unless specified before payment. Use proofs to confirm print colors, artwork, placements, and print sizes.

What to Expect:

Once everything is approved, you can relax knowing Halo's got it covered! Your order will be ready on or before the due date specified in your quote.
You'll receive a text and an email when your garments are ready for collection. If you opted for delivery, you'll be notified when your order is shipped, along with a tracking number.

FYI:

Order Collection: All orders are for in-store pickup unless you specified delivery when placing the order.
Delivery Options: Depending on your location and urgency, we might use Uber Package for same-day delivery, a courier for tricky local spots (like office buildings), or Australia Post for everything else. Please note, once dispatched, we aren't responsible for delivery delays or missed deliveries.

Need Help?

Got questions after your order? Need more garments? Something not quite right? Email us at support@haloprintco.com with your order number, and we'll assist you right away!