What’s The Ordering Process?

  1. You Inquire

The first step is to submit a short form via our “request an estimate” page which you can find on the top & bottom of this page. The form is the best way for us to get an idea of exactly what you’re looking for. We pride ourselves on our attention to detail and our practice of giving every client the attention they need to make sure they get the best result; because of this, we don’t have a generic pricing & require everyone to submit a form.

Tips:

  • Before inquiring, make sure you’ve boiled down all your ideas & have a clear vision of exactly what you want to make.

  • Set your files up in a High Quality format such as a Vector (.SVG, .EPS, .AI) or at least a transparent PNG @ 300dpi

  • Generate your own mockup & attach it to the inquiry form. This will allow us to see EXACTLY what you’re after & save you a bunch of time in the production process. Click Here for a quick mockup generator.

2. We Quote

Once you submit an inquiry, our team will analyse your form & get back to you as soon as possible. We’ll take your budget into account & offer you options that meet your needs.

FYI:

  • If you’d like other options after receiving your quote, it may push you back to the beginning of the queue. We have a very small team and try to pump out as many replies as we can, thus we prioritise clients who know exactly what they want & are looking to place their order immediately.

  • Being a busy walk-in retail shop, we may not get to your inquiry right away. If you need immediate support, please visit our retail shop or call us! *note: we do not give quotes over the phone, so unfortunately calling us wont make it go any faster*

3. Accept & Pay

Once you receive a quote via our portal, you’ll be able to accept & pay. Before paying, double check all styles, sizes, and colours are accurate. Payment confirms everything is correct & ready to process through to production. Once paid, please look out for our post-payment email outlining the process & important information for you to know about your order such as due dates & delivery requests.

We take 100% payment up front prior to starting the order. For larger orders and corporate work, we have deposit options. *Available Upon Request

FYI:

  • We can always change something prior to the quote being accepted, but its much harder once the job is already in motion.

  • As we’re in Australia, suppliers do sell out of popular styles ALL THE TIME!!! Our team tries their best to confirm stock is available before offering it to you in a quote, but delaying payment could result in stock being sold out by the time you pay. We’ve seen popular styles have a quantity of 1000+ one minute, and sold out the next! If your style is sold out after accepting the quote, we will approach you with the next best options for you to choose from.

  • Delaying your approval/payment may delay your jobs due date, so its good to make sure everything is checked, double checked, and paid promptly for a smooth order.

4. Proof Approval

Once your quote is accepted & paid, it will be mocked-up by our designer to give you a rough outline of how your garment should look. You’ll get both an email & a text, and have a chance to either approve the proof and proceed, or reject the proof and leave a comment on what needs to be changed.

FYI:

  • If you’ve provided your own mockup, good on you! This will make the process much faster & instead of waiting for approval, we’ll send through a pre-approved proof for your personal records outlining the size & placements.

  • If you’ve placed a same day or express order, due to the time crunch, you may not receive a proof approval. In that case we’ll follow the quote details very diligently to make sure your garments turn out great!

  • Proof approvals are not an opportunity to change your order. We can make very minor revisions on certain details such as size and placement for free, but any further changes will incur an additional cost as its quite a lot of work on our back end to change up the details on your order & ensure everything still gets done correctly & on time.

  • Proofs are not 100% accurate and are usually mocked-up with industry standard placements unless instructed otherwise prior to payment. Proofs are a good opportunity to confirm your print colours, artwork, placements, and print sizes are accurate.

5. Production & Dispatch

Once everything is approved & ready to go, now it’s time for you to sit back and rest easy knowing that Halo’s got it! Your order will be completed on or before the due date on your quote & we’ll send you both a text and an email to let you know that your garments are ready to collect! If you’ve opted for delivery when submitting your inquiry, you’ll be notified that your order is shipped & will receive the tracking number along with the notification.

FYI:

  • All orders are for collection in-store unless otherwise stated by you, prior to placing the order.

  • If you’ve opted for delivery, based on where you are & how soon you need it, we may send an Uber Package for same day, Courier for tricky local spots (such as office buildings) or Australia Post for everything else. Once the order is dispatched, we are not responsible for any delays or missed deliveries.

  • Need help after your order? Want to order more? Something ain’t right? Email us at support@haloprintco.com with your order number and we’ll help you out right away!