Halo Print Co. User Agreement
Terms of service: an agreement between you and Halo Print Co. to enter and use this website and services. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website/invoice now or immediately after reading our terms of service, are accepting our services under the terms of this agreement.
It is your obligation to keep yourself informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.
1 Halo Print Co. Services:
Buy printed products that are listed for sale
Create, design, customise products that are listed for sale.
Online view displays a size Large (or a size 10 womens)
Save and share designs that you may have created
Save images and designs into public or personal galleries.
1.1 Halo Print Co. / Refund Policies:
The date of your purchase
Your order number
What you would like to return
Why you want to return it
Once received we will organise a replacement or a refund ASAP.
WHAT CAN BE RETURNED
Only Items that are faulty/damaged or have a faulty print may only be returned.
No returns are accepted after 14 days of receipt of purchase.
We do not accept items that have noticeable wear or makeup stains.
Returns must also comply with our user agreement.
Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed.
In the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product: Email us at support@haloprintco.com with;
The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault/damage
Once we have received this email we may organise a replacement /refund for you if the order meets our user agreement/return policy. You may have to return the product back to Halo Print Co.
We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, colour shifts between RGB artwork and CMYK printing, shipping or stock delays or if the customer chooses the wrong garment size. Note: garment sizing measurements online are within +-2cm, anything outside of this may be considered faulty depending on the supplier. Print dimension / print placement measurements are within +-2cm and anything outside of this is considered a misprint. Proof approval is important and written approval is required before we can print a job. Payment of a job constitutes approval.
Please keep in mind that colour shifts between the RGB Digital Screen Colour Gamut & CMYK Printing Colour Gamut are not the responsibility of Halo Print Co. & if clients would like to achieve the most accurate colours, we’d recommend screen printing & providing us the exact PMS (Pantone Matching System) Codes. As digital inks vary between colour gamuts, temperatures, humidity levels, and the fact that digital images on screen can be slightly different depending on what screen the artwork is viewed on, Halo Print Co. bears no responsibility in the case of a colour shift, missed colour, or inaccurate colour due to the RGB & CMYK shift. Proofs are produced in RGB and are not a 1:1 reflection of how the garment will look post-printing. This is an industry wide issue with the introduction of RGB screens, as there is no way to print in RGB. When opting for a digital print, it is important to keep this in mind, if you’re after 100% accuracy as it is not possible on the digital realm of printing.
Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address before the due date.
DELIVERY TIMEFRAMES
We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility, but in this rare instance we can refund your shipping costs in full. If you order a rush express order, and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
BYO AND SUPPLIED GARMENTS
BYO supplied garments & apparel are supplied at the customer’s risk.
Whilst print errors are rare, please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from product range, as replacements will be sourced for these items in the unlikely event of an error.
WASHING INSTRUCTIONS
Gentle cycle
Wash inside out
Do not tumble dry
Dry in shade
Do not bleach or use harsh chemicals
Do not iron on top of decoration
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.
NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK
Halo Print Co. takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Mistakes that the client has approved after being sent a proof*
If the artwork you as a client upload is low quality, and results in a poor print
10% difference in design printing colours & size
Colour shifts between the RGB (Screen) & CMYK (Print) colour gammuts
Any difference in the actual garment colours from chosen supplier(s) ie: garments not matching from supplier to supplier
Errors in user-selected options such as product type or or size. *Please use our size guide for measurements or email us for advice.
Garment shrinkage in wash
Courier delivery timeframes
Incorrect print method choice
Halo Print Co. is not responsible for checking or modifying your artwork if you do not pay for graphic design services; to make changes such as; colour changes, background removal or design work please email support@haloprintco.com or call us to discuss artwork before uploading your image to our designer.
MOCK-UPS:
We are not required to provide a mockup or design sheet prior to starting production if approval was given by said client in the form of verbal, email, written, or invoice payment.
When a mockup is provided, it is visually representing a size Large, which is the industry standard for print sizing. Artworks & mockups are not indicative of the final print size, colour, or look & is only used as a visual representation of the job.
SOLD OUT / OUT OF STOCK ITEMS:
Halo Print Co. is not responsible for items being sold out when sourcing from suppliers or manufacturers as well as the associated delays in production due to items being out of stock.
NOTE: WHOLESALE, SCREENPRINTING & EMBROIDERY ORDERS
All orders placed over the phone, email or in person are subject to the the same return procedure and also the Proof Approval Disclaimer. Proof Approval Disclaimer: Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed.
Halo Print Co. is not responsible for damages or loss of money due to suppliers being sold out. It is up to the clients discretion whether or not they have pre-sold garments that are now sold out, and/or, not having the funds to return the cancelled order to their clients.
Clients are requested to check thoroughly before approving. We have taken the utmost care creating your artwork, however are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.
1.2 Halo Print Co. Shipping Policies:
Halo Print Co's standard delivery time is 10-14 business days. This is because all items are custom printed per order. We provide two types of rush order services wherein the customer can choose to have their item dispatched from us via our overnight service or our 3 day express service.
Same Day Rush Orders placed before 4pm on a given day will be completed the same day.
We are not held responsible for any technical problems or freight carrier delays on deliveries of goods if we ship out on time (before 5:30pm on a business day). We provide tracking numbers on all purchases. Once shipped we are not liable for any loss or damage of goods in transit from any transportation service such as Australia Post & Capital Transport.
2 Using our Halo Print Co. Services and Website
In consideration of the promises and obligations given and assumed herein, and intending to be legally bound, these Terms of Use provide as follows.
2.1 Eligibility of Children Under 18
Halo Print Co. will only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law. If you are under the age of 18, but at least 13 years of age, you may order products or services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Children under the age of 13 may view the website but MAY NOT ORDER PRODUCTS OR SERVICES.
2.2 Definitions and Interpretation
In these Terms of Use, unless the context indicates a contrary intention:
Intellectual Property Rights means all industrial, commercial and intellectual property rights (including equivalent, neighbouring or proximate rights anywhere in the world that currently exist or are recognised in the future).
A person means any form of legal entity as well as any quasi-legal entity.
A User means any person using the website and/or services provided by us.
A reference to any document, material, information or data includes that document, material, information and data however stored, recorded or embodied, including in any electronic or digital media or otherwise.
The word included in any form is not a word of limitation.
3 User's Obligations
3.1 Responsibilities
Users are and shall be wholly and exclusively responsible, at their own cost, for:
All telecommunications lines, modems, communication controllers, routers, multiplexers, terminals and all other equipment, hardware and software necessary to access and use the Website and services;
The use that it makes of the Website , including any article, material, literary or artistic work, design or other matter that they author, invent, create, develop or produce;
Complying with all laws, regulations and rules in the uses country or jurisdiction;
Complying with any recommendations or guidelines issued by Halo Print Co. with respect to the use of the Website and/or services and
Ensuring that all electronic or other media it uses in connection or in conjunction with the Website and the services provided complies with these Terms of Use and all applicable laws, regulations and rules.
3.2 Restrictions on Users
Users shall not and has no right to either:
Reproduce, publish, distribute, sub-license and/or resell either the Website and/or service to any person; or
Use either the Website to supply any service to any person; or
Modify, adapt, disassemble, recompile and/or reverse engineer either the Website or service;
Access or use either the Website and/or service to create, author, design, manufacture, market, publish, transmit, broadcast, distribute or sell any article, product, material or other matter that either:
Infringes the rights of any person, including, without limitation, Intellectual Property Rights, trade secrets, rights of privacy and publicity.
Is libellous, defamatory or slanderous,
Condones, promotes, contains or links to adware, cracks, hacks or similar utilities or programs,
Contains explicit sexual content,
Does or may denigrate or offend any ethnic, racial, gender, religious or other group, through use of language, images, stereotypical depiction or otherwise,
Is designed to or does harass, threaten, defame or abuse others,
Exploits images or the likeness of minors,
Encourages the use of drugs or the under-age use of alcohol or cigarettes, or
Is generally offensive or in bad taste;
Use "Spam", "blast-faxes" or recorded telephone messages to market or sell any products or services,
Use, transfer or implant a virus, routine or any computer program or technology that disrupts, disables, interferes with or otherwise has a detrimental affect on the Website and/or the email platform,
Take any action that imposes any unreasonable or disproportionately large load on the Website or the Service,
Use a robot, spider or other device or process to monitor the activity on or copy pages from the Website or the Service,
Collect electronic mail addresses or other information from our Website,
Impersonate another person or entity,
Engage in any activity that interferes with any person's ability to use or access the Website and/or services, or
Assist, procure or aid any person to engage in any activity prohibited by these Terms of Use; or
Frame or link or otherwise use or display the Website in such a manner so that it appears to be part of its own or someone else's website, without specific agreement.
Upload or order content that is offensive to groups of people, especially minorities.
USER ACKNOWLEDGES AND AGREES THAT Halo Print Co. MAY IN ITS SOLE AND UNFETTERED DISCRETION, UNILATERALLY AND WITHOUT NOTICE, TERMINATE THESE TERMS OF USE, DISABLE AND DENY ACCESS TO THE USER TO THE WEBSITE AND THE SERVICES, AND TAKE LEGAL ACTION AGAINST ANY USER WHO ENGAGES IN ANY ACTIVITY OR CONDUCT THAT IS PROHIBITED BY THESE TERMS OF USE AND/OR BY ANY RELEVANT LAW, REGULATION OR RULE.
4. Halo Print Co. Obligations
4.1 Access to and use of the Website and Services
Subject to user complying with and discharging each of its obligations under these Terms of Use, Halo Print Co. shall allow user to access and use the Website and the services .
4.2 Privacy
Halo Print Co. may collect personal data concerning the user in the course of and incidental to users use of the Website and services. Halo Print Co. shall comply with, and user hereby consents irrevocably and unconditionally to Halo Print Co’s collection, use and disclosure of such data in accordance with, its Privacy Policy (the terms of which may be accessed through the link on the Website).
Disclosure to Third Party Service Providers and Online Partners. We will only disclose your information to relevant third party service providers and online partners; Halo Print Co. to print and send our product/s and to Pay Pal who accepts our payments.
4.3 Training
User acknowledges that Halo Print Co. has no obligation to the user to provide any training or other support in relation to the use or operation of the Website and/or services.
4.4 Modification of the Website.
Halo Print Co. reserves the right to modify the organisation, structure, content or "look and feel" of the Website and/or the services, and may change, suspend, or discontinue any aspect of the Website and/or the service at any time without notice or any liability to user or any person. Halo Print Co. shall have complete discretion over the features, functions and other terms and conditions on which the Website and the service is made available.
5. Intellectual Property Rights
5.1 Reservation of Title
User acknowledges that these Terms of Use do not convey and that it derives no right, title or interest in or to any Intellectual Property Rights that vest or subsist in or relate to the Website and/or the services provided other than pursuant to the express authorisation set out in clause 4.1. Halo Print Co. grants user a limited revocable licence to access and use the Website and the service for its intended purposes, subject to users compliance with these Terms of Use. This licence does not include the right to collect or use information contained on the Website for purposes prohibited by Halo Print Co.; to compete with; to create derivative works based on the layout or design, look-and-feel, or structure of the Website; or download or copy the Website (other than page caching). If user uses the Website in a manner that exceeds the scope of this licence or if it breaches these Terms of Use, Halo Print Co. may revoke the licence and deny access to and use of the Website.
5.2 Prohibition on Infringement
User acknowledges and agrees that Halo Print Co. does not permit, authorise or condone and hereby expressly prohibits user from accessing or using the Website and/or the services in a manner that infringes, or is likely to infringe, the Intellectual Property Rights, or any other rights or privileges, of any person anywhere in the world. 5.3 Derivative Material Subject to clause 5.2, user shall own any Intellectual Property Rights in any original material that it authors, designs or creates using the functionality provided by the Website. If the user chooses to add any item to a public gallery, In consideration of the authorisation granted under clause 4.1, User hereby grants to Halo Print Co. an irrevocable, perpetual, non-exclusive, world-wide licence to do all acts and things (including to authorise other persons to do all acts and things) comprised within the said Intellectual Property Rights.
6. Registration
If Halo Print Co. decies to create an online user platform: User Account, Password, and Security You will receive a password and account designation upon completing the Site's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Halo Print Co. of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Halo Print Co. cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 6.
7. Warranties
7.1 Users Warranties
User represents and warrants to Halo Print Co. that, in its use of the Website and the Services provided, it:
Will not infringe the Intellectual Property Rights, trade secrets, rights of privacy, rights of publicity or other legal right of any person, and
Will comply with all applicable laws, rules, and regulations.
User further represents and warrants to Halo Print Co. that:
There are no claims, demands or any form of litigation pending, or to the best of its knowledge, threatened with respect to any content used or proposed to be used by user;
Halo Print Co. will not be required to make any payments or compensation to any person in connection with its use of such content; and
Such content does not contain viruses or any other programs or technology which disrupts or damages the Website and/or the Services provided.
7.2 Halo Print Co. warranties
Halo Print Co. represents and warrants that it has the right to grant access to and license the use of the Website and services to users subject to and in accordance with these Terms of Use.
7.3 Caveats
Halo Print Co. provides the Website and Services on an "as is" and "as available" basis. Nothing in these Terms of Use shall or may be construed as a representation or warranty by Halo Print Co. that the functionality or operation of the Website and/or the services will:
Be uninterrupted or free of errors and inaccuracies;
Meet users requirements; or
Operate in the configuration or with the hardware or software used by user.
Users acknowledge and agree that the Website and the service (as with technology generally), may have errors (or bugs) and may encounter unexpected problems. Accordingly, users may experience downtime and errors in the use or operation of the Website and/or services provided.
Halo Print Co. does not and cannot control the flow of data and information through the internet, and such flow depends on the performance of persons and entities whose actions or inactions may produce situations in which connections to the internet (or portions thereof) are impaired or disrupted and for which Halo Print Co. is not liable.
Halo Print Co. does not warrant that any data, information or other content provided on the Website, whether concerning any goods or services or any other subject, is complete or accurate.
7.4 Exclusion of Implied Warranties
SUBJECT ONLY TO CLAUSE 8.1, ALL CONDITIONS, WARRANTIES, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE WEBSITE AND/OR ANY OTHER GOODS OR SERVICES THAT MAY BE PROVIDED BY Halo Print Co., THAT WOULD OTHERWISE BE IMPLIED BY STATUTE, LAW, EQUITY, TRADE CUSTOM, PRIOR DEALINGS BETWEEN THE PARTIES OR OTHERWISE (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SUITABILITY, FITNESS FOR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT) ARE HEREBY EXPRESSLY EXCLUDED.
7.5 No Representation or Reliance
(a) User acknowledges that neither Halo Print Co. nor any person acting on our behalf has made any representation or other inducement to user to enter into these Terms of Use, except for representations or inducements expressly set out in these Terms of Use. (b) User acknowledges and confirms that it does not enter into these Terms of Use in reliance on any representation or other inducement by or on behalf of Halo Print Co., except for representations or inducements expressly set out in these Terms of Use.
8. Exclusion and Limitation of Liability
8.1 Subject to law
Nothing contained in these Terms of Use excludes, restricts, limits or modifies any:
implied condition, warranty or other term of these Terms of Use where pursuant to applicable law to do so is unlawful or void; or
liability in respect of a breach of these Terms of Use where pursuant to applicable law to do so is unlawful or void; or
liability for fraud or deceit; or
liability for death or personal injury caused by the negligence of either party.
8.2 Exclusion of liability
Subject only to Clause 8.1, in no event shall Halo Print Co. be liable to user or to any person under or in connection with these Terms of Use or in respect of the use of (or failure or performance of) the printing and/or the services provided for: (a) malfunctions, failures, defects, acts or omissions or any other default or liability caused directly or indirectly by:
any third party;
actions of user that were not expressly authorised by Halo Print Co.;
accident, misuse or abuse by anyone other than Halo Print Co.;
alteration or modification of the Website and/or the service, or any component or part of the Website and/or the service provided, by anyone other than Halo Print Co.;
products (including any hardware or software) or services not licensed or supplied by Halo Print Co.;
power surge or failure
events of force majeure or events outside Halo Print Co’s actual control; or
any other condition not arising under normal operating conditions;
technical faults caused by our web host Squarespace
any loss, cost, damage or expense of any nature arising or caused directly or indirectly by any breach of users obligations or responsibilities set out in these Terms of Use;
any loss of profit, business interruption, loss of or damage to goodwill, and/or any expectation benefit;
Subscribers liability to any person; or
incidental, indirect, consequential, special, exemplary or punitive damages of any nature, whether such liability is asserted on the basis of common or civil law or in equity, including pursuant to any statute, contract, tort (including negligence or strict liability) or otherwise and notwithstanding that Halo Print Co. has been advised of the possibility of any particular loss or damage.
8.3 Links
Halo Print Co. may, in its sole and unfettered discretion, and without users consent, place links on the Website to other websites that are owned or operated by other persons. User acknowledges and agrees that Halo Print Co. is not responsible for the operation of or content located on any such website, and Halo Print Co. cannot and does not warrant that the content of such websites is accurate, complete, legal and/or inoffensive. By choosing to link to these other websites, user acknowledges and agrees that it may not make any claim against Halo Print Co. for any damages or losses of any kind arising from the other website and/or the link.
8.4 Limitation of liability
Subject to Clause 8.1, and except to the extent specifically excluded under Clause 8.2 or elsewhere in these Terms of Use, Halo Print Co’s sole liability to Subscriber for any and all breaches of any term or terms of these Terms of Use, whether express or implied, shall be limited to the substitution or replacement of any product or service that has been ordered and paid for by Subscriber using the Website.
8.5 Indemnity
User shall indemnify and hereby releases unconditionally Halo Print Co. , without set off or adjustment, against and from any liability, loss, cost, expense or damage, including all legal fees, arising from or relating to: (a) its use of the Website and/or services and/or the media or content posted or uploaded by it, including any alleged or actual violation of any law directly or indirectly arising from such use; (b) any breach or alleged breach by it of these Terms of Use; (c) the misuse or misappropriation of the said media or content; and (d) any infringement or alleged infringement by user of any persons Intellectual Property Rights, rights of privacy or publication, or otherwise anywhere in the world.
9. Termination
9.1 Termination
(a) At any time and with or without cause, Halo Print Co. may immediately terminate either these Terms of Use or any or all rights and privileges granted to user hereunder, including suspending users access to and/or use of the Website and/or the Services provided by Halo Print Co. In no event shall any such termination or suspension by Halo Print Co. relieve users of any obligation that has accrued under these Terms of Use prior to the date of such termination or suspension. (b) user may terminate these Terms of Use at any time by ceasing to enter the website and using the services
9.2 Effect of termination
(a) On any expiry or termination of these Terms of Use, Halo Print Co. may delete any websites, web pages, files, graphics, media or other content or material relating to users use of the Website and/or the Services provided and Halo Print Co. shall have no liability to user or any person for doing so. (b) The expiry or termination of these Terms of Use shall not prejudice or affect any cause of action, right, remedy or defence which shall have accrued or shall thereafter accrue to either party.
10. General
10.1 Severability
If a clause or any part of any clause of these Terms of Use or a right or remedy of a party under these Terms of Use, is found to be void, invalid or unenforceable by any court or tribunal having jurisdiction in respect of these Terms of Use, then: (a) it shall be read down or severed in that jurisdiction only to the extent that it is void, invalid or unenforceable; and (b) it does not affect the validity or enforceability of that term or clause in another jurisdiction or the remaining terms or clauses in any jurisdiction.
10.2 Variation
Halo Print Co. may amend these Terms of Use in its sole and unfettered discretion at any time, and the user hereby agrees to abide by and be fully bound by such amended terms. The amended terms shall be effective automatically and immediately once they are posted on the Website, and user's continued access and use of the Website and the Services on or after such effective time constitutes the user's unequivocal and unconditional acceptance of the amended terms. These Terms of Use may not be otherwise amended. If user does not agree to any amendments to these Terms of Use or to any of the current terms, its only right and remedy is to cease using the Website and the Halo Print Co. services.
10.3 Waiver
A waiver, consent, election or acquiescence given by a party under these Terms of Use is only effective and binding on that party if it is given or confirmed in writing by that party.
10.4 Assignment
(a) Halo Print Co. may at any time transfer, assign, novate or otherwise dispose of any or all of its rights or obligations under these Terms of Use on giving user no less than five (5) days notice in writing.
10.5 Governing Law and Jurisdiction
(a) These Terms of Use shall be governed by and construed in accordance with the law in force for the time being in Australia (without regard to its conflict of law rules). (b) Each party irrevocably submits to the exclusive jurisdiction of the courts of Australia, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these.
In this document, Halo Print Pty Ltd will be referred to as “Halo Print Co.” & any use of the words “us, we, or me” also refers to Halo Print Pty Ltd ABN#40 651 352 546