MOCKUP TERMS

Digital Mockups

  • For each order, Halo will submit a digital proof or mockup for client approval. It is the Client’s responsibility to verify that all of the information on the proof (such as print size, print placement, design details, garment color, garment styles, print colour etc) is correct.

  • This includes checking for any spelling, grammar, or design errors. The mockup is intended to serve as a guide for mutual expectation alignment and may not reflect exact scale placement or color (mockup shirt size is not intended to be specific but a representation of the average of all sizes).

  • Halo will not be held responsible for any errors, either content or otherwise, found after the approval stage. We assume no liability for errors in designs approved by the Client. Once the Mockup is approved, the order will go to production.

  • Halo will not issue refunds or make reprints for any unwanted elements that were present in the mockup, or for elements that were not present in an approved mockup.

Artwork Submission Guidelines

  • In order to provide the best results with an absolute minimum of production challenges, please note the following:

  • Preferred Document formats: .ai, .eps, .psd in vector format

  • Any raster or pixel based artwork should be submitted at a minimum of 300 dpi resolution (at full print size).

  • Artwork that requires particularly labor intensive print preparation, or artwork that is outside of these guidelines, may be subject to additional cost or impact turnaround time at $50/hour

Changes to Artwork Files

  • Artwork files can be changed any time before we have written approval of your mockup. However, if the number of colors, location, size, or other components of the artwork change, additional charges may apply before production commences and may impact production turnaround time and price per unit. We cannot guarantee that we will be able to update your artwork files after mockup approval, as your job may have been sent to production

Print Placement Tolerance

  • Due to a number of factors including (but not limited to) manufacturer variation, human process, shrinkage, etc., we cannot be held liable for printing placements less than a 1cm in variance.